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QX Call QA

QX Call FAQ

Who provides QX Call Service?

QX Call service is provided by QX Telecom Ltd. We have been providing telecom services to small businesses since March 2000. We also manufacture International Prepaid Phone card. QX Call is our latest service that extend our vast experience in the telecom industry into the residential telephony market. QX Call is designed to maximize the value that you get from international call by offering different access numbers so that you can use the access number that most suit your requirement.

For many countries, major cities usually cost less to call than the rest of the countries. While many service providers ignore this fact and charge the highest rate for that particular country, we break them down and save you money. While simplifications make things simpler - they do not usually make things cheaper !.

QX Telecom Ltd is a company registered in England, Registration Number 3820728. You can contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it (our target respond is 2 hours during 10am-6pm and we guarantee to reply within 24 hours during weekdays).

We can also be reached by phone at 0844 574 3333 or the 0800 free phone and geographical landline numbers are provided in the welcome email. Lines are opened between 10.00am - 7.00pm Mon-Sat..

What are the access numbers ?

The access numbers are as the following. As a general rule, use 0808 during the day time from landline and 0207 during other time. Always use the 0207 access number when call from mobiles.

Additional LocalRate 0845 access : 0845 198 0200

How do I use the service ?

To use the service is simple. Simply follow the following steps :

Dial one of the above access numbers. When asked to enter PIN, enter your Account Number as they are the same.

When asked to enter the number you wish to dial, simply dial 00 + Country Code + Tel No.

You may press ## at any time to make "follow on calls".

Is there a credit expiry ?

No, there is no credit expiry. However, if these is no activity at all on your account for six months and we cannot contact you at the email address you provided to us, we reserve the right to close the account and forfeit the credit.

What are the billing increment and minimum charge?

There is no minimum charge. Calls are billed per second increment and are rounded up to the nearest penny.

Does the service requires DTMF (Touch Tone) Phones ?

For BT customer, the service also works with non touch tone phone via our short code prefix access. For other users, we may be able to provide alternative service on a case by case basis.

What packages will enable me to call 0207 access number for free/cheaper ?

BT Together UK Call or BT Together Local Call (if you live in London) enables you to make unlimited off peak calls to 0207 access number.

NTL charges 3p/min day, 2p/min evening and 1p/min weekends for national calls.

Telewest/Eurobell charges 3p/min day, 2p/min evening and 1p/min weekends for national calls on their standard package or free on their "Talk Unlimited" package.

Most mobiles now offer some sort of packages to call 01xxxx number cheaply. (e.g. Vodafone Stop the clock, Orange Unlimited landline, O2 Long weekends etc

Further questions ?

Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it